Shipping & Returns

Shipping & Returns

Torres Omar Jewelers uses UPS for all shipments (excludes PO Boxes). Default shipping is UPS 2DAY Shipping. This is a 2DAY Express shipment (excludes weekends).

Order fulfillment time is 2-3 business days. This applies to pickup orders as well.
5-7 Business days for Name Plates or Special Orders.

Please allow up to 4-5 business days upon order for your UPS package to arrive. Fulfillment time varies on item availability and can take up to two weeks.

Reach out to us via email: to check on item availability or any order updates.

All UPS deliveries require a direct signature. Packages will need to delivery to the confirm shipping address or Paypal address.

Approximate Shipping Times

We work with UPS to deliver as quick as possible across the United States, Please review the following map so you can review our estimated delivery times. Most Orders ship the same day they are placed & payment is cleared.

UPS Shipping Times

Returns & Exchanges

Please reach out to: At this time we only accept exchanges for equal or greater value within 10 days of the delivered date. No returns or cash refunds. There is a $20 re-stocking fee on all exchanges (per order). There are no returns, exchanges or cash refunds for any personalized items such as a nameplate, initial ring etc. There are no returns, exchanges or cash refunds for any items that were resized (Ex. Product is listed as a size 7 ring and you order it to be a size 8. We cannot accept that for an exchange if it was sized up to a size 8) ALL BLACK FRIDAY ITEMS ON SALE ARE FINAL SALE. There are NO CANCELLATIONS on any orders placed on our website. There are no returns, or cash refunds on any items bought online.

We understand that it is difficult to buy jewelry online and want to do our best to help you find the perfect piece of jewelry. We will work until you are 100% satisfied.

Generally exchanges take 7-10 business days after your package has arrived to our parcel to be sent back out. Exchanges must include your order number, shipping address and exchange instructions. THERE ARE NO RETURNS OR EXCHANGES FOR ANY PERSONALIZED ORDERS SUCH AS NAMEPLATES, INITIAL RINGS OR ANY OTHER HAND-MADE ITEMS LISTED ON OUR SITE