Shipping & Returns

Shipping Info

Torres Omar Jewelers uses UPS for all shipments (excludes PO Boxes). Default shipping is UPS 2DAY Shipping. This is a 2DAY Express shipment (excludes weekends).

Order fulfillment time is 2-3 business days. This applies to pickup orders as well.
5-7 Business days for Name Plates or Special Orders.

Please allow up to 4-5 business days upon order for your UPS package to arrive. Fulfillment time varies on item availability and can take up to two weeks.

Reach out to us via email: info@torresomarjewelers.com to check on item availability or any order updates.

All UPS deliveries require a direct signature. Packages will need to delivery to the confirm shipping address or Paypal address.

Approximate Shipping Times

We work with UPS to deliver as quick as possible across the United States, Please review the following map so you can review our estimated delivery times. Most Orders ship the same day they are placed & payment is cleared.

UPS Shipping Times

Returns & Exchanges

Please reach out to: info@torresomarjewelers.com. At this time we only accept exchanges for equal or greater value within 10 days of the delivered date. No returns or cash refunds. There is a $20 re-stocking fee on all exchanges (per order).

We understand that it is difficult to buy jewelry online and want to do our best to help you find the perfect piece of jewelry. We will work until you are 100% satisfied.

Generally exchanges take 7-10 business days after your package has arrived to our parcel to be sent back out. Exchanges must include your order number, shipping address and exchange instructions.